Refund policy

Returns and refunds

Each kinny piece is made and packed with care. We do not offer returns or exchanges for change of mind.

If your item arrives damaged, is faulty, or is incorrect, please email hello@kinny.au with your order number, details of the problem and, where possible, photographs. We’ll assess the issue and arrange an appropriate remedy under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we may repair the item or offer a replacement or refund as required by law.

Please contact us before posting an item back so we can provide return instructions. We will cover reasonable return postage costs where the item is confirmed to breach a consumer guarantee.

Nothing in this policy limits your rights under Australian Consumer Law.